Your privacy matters to us. This Privacy Policy explains what personal information juan365 collects, how we use it, who we may share it with, and what rights you have as a player based in the Philippines. By using our platform, you agree to the practices described on this page.
What's covered
We only gather what is necessary to run your account safely and in line with Philippine regulations.
When you register on juan365, we collect your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. This information is required to comply with Philippine gaming regulations and to confirm that you meet the minimum age requirement of 21 years old. We may also ask for a selfie or a photo of your ID document during the verification process to prevent fraud and protect all players on the platform. All identity documents submitted are stored securely and are only accessed by authorised personnel when necessary. You can update certain account details at any time by contacting our support team at [email protected]. We do not store copies of your ID beyond the period required by applicable law or regulatory obligation. Providing accurate information during registration is your responsibility and is essential for the smooth processing of withdrawals and account queries.
To process deposits and withdrawals in Philippine pesos (PHP), we collect payment-related information such as your GCash number, Maya account details, or bank account information depending on your chosen payment method. We do not store full card numbers or complete banking credentials on our servers — payment processing is handled by regulated third-party payment providers who operate under their own security and compliance frameworks. Transaction records including deposit amounts, withdrawal requests, dates, and reference numbers are retained for audit and regulatory reporting purposes as required under Philippine law. If a transaction is flagged for review, our team may contact you to verify the details before processing is completed. You are responsible for ensuring that the payment details you provide are accurate and belong to you. Any discrepancy between your registered account name and your payment account name may result in a temporary hold on your withdrawal while verification is completed.
We automatically collect certain technical and behavioural data when you use the juan365 platform, including your IP address, device type, operating system, browser version, pages visited, session duration, and in-game activity. This data helps us improve platform performance, detect unusual activity, and personalise your experience where applicable. Usage data is analysed in aggregate form and is not used to identify you individually unless there is a specific security or compliance reason to do so. We may also record the time and frequency of your logins to support responsible gaming monitoring and to flag accounts that may show signs of problematic behaviour. This information is stored securely and is not shared with third parties for marketing purposes. If you access juan365 from a mobile device, we may also collect device identifiers to help prevent unauthorised access to your account.
When you contact our support team by email or through any other channel, we retain a record of your enquiry and our response for quality assurance and dispute resolution purposes. This includes the content of your messages, the date and time of contact, and any attachments or screenshots you may have shared. Support records are kept for a minimum of one year and may be retained longer if they relate to an ongoing dispute or regulatory matter. We may use anonymised support data to identify common issues and improve our help resources, including the FAQ page. Your communications with us are treated as confidential and will not be shared with third parties except where required by law or as part of a formal investigation. If you believe a support record contains inaccurate information, you may request a correction by writing to [email protected].
Your data is used only for the purposes listed below — never sold, never used for unrelated advertising.
We use your personal information to create and maintain your account, verify your identity, process your transactions, and communicate important account-related updates to you. Without this data, we would be unable to operate your account or comply with our regulatory obligations under Philippine gaming law.
We monitor account activity to identify patterns that may indicate problem gambling behaviour, such as rapid deposit sequences, extended session times, or frequent self-exclusion requests. This monitoring is carried out in the interest of player welfare and is a requirement of our operating licence. If we identify a concern, our team may reach out to offer support resources or apply account restrictions where appropriate.
Aggregated and anonymised usage data helps us understand how players navigate the platform, which features are most popular, and where technical issues may arise. This analysis informs our development roadmap and helps us deliver a faster, more reliable experience for all players in the Philippines. No individually identifiable data is used for this purpose.
We are required by Philippine law to retain certain records and to report specific types of transactions to the relevant regulatory authorities. Your data may be used to fulfil these obligations, including anti-money laundering checks, age verification, and the reporting of suspicious activity. We will always inform you if your data is being processed for a legal purpose that requires your awareness, unless doing so would compromise an ongoing investigation.
We do not sell your personal data. Sharing only happens in the limited circumstances described below.
We work with a small number of trusted third-party service providers who assist us in operating the platform, including payment processors, identity verification services, and cloud hosting providers. These providers are contractually required to handle your data only for the specific purpose for which it was shared and to maintain appropriate security standards. We do not permit our service providers to use your data for their own marketing or commercial purposes. All providers used by juan365 are selected based on their compliance with applicable data protection standards relevant to the Philippines market.
We may be required to disclose your personal information to Philippine government agencies, law enforcement bodies, or gaming regulators in response to a lawful request, court order, or as part of our mandatory reporting obligations. In such cases, we will disclose only the minimum information necessary to satisfy the legal requirement. Where permitted by law, we will notify you of any such disclosure. We take our legal obligations seriously and cooperate fully with authorised investigations while protecting your rights to the greatest extent possible.
juan365 uses cookies and similar technologies to maintain your session, remember your preferences, and analyse how the platform is used. Session cookies are essential for the platform to function correctly and are deleted when you close your browser. Analytics cookies help us understand traffic patterns and improve the user experience — these are processed in aggregate and do not identify you personally. You can manage your cookie preferences through your browser settings at any time, though disabling essential cookies may affect your ability to log in or use certain features. We do not use third-party advertising cookies or share browsing data with ad networks.
Under Philippine data privacy law, you have clear rights over your personal information. Here is how to exercise them.
You may request a copy of the personal data we hold about you at any time by emailing [email protected]. We will respond within a reasonable timeframe as required by law.
If any of your personal information is inaccurate or out of date, you have the right to request a correction. Contact our support team and we will update your records promptly.
You may request deletion of your personal data, subject to our legal retention obligations. Accounts with outstanding balances or open disputes must be resolved before erasure can be completed.
You may object to certain types of data processing, including any processing based on legitimate interests. We will review your objection and respond with our decision and the reasons behind it.
Where technically feasible, you may request your personal data in a structured, commonly used format so that you can transfer it to another service provider of your choice.
Send all data rights requests to [email protected] with the subject line "Data Rights Request." Please include your registered email address and a brief description of your request so we can assist you efficiently.
Quick answers to the most common questions about how juan365 handles your personal data.
If you have any questions about this Privacy Policy or how juan365 handles your personal data, our support team is ready to help. You can also visit our FAQ page for quick answers, or head to your account to review your data settings.